Schaffen 10 Year Warranty

Schaffen 10 Year Warranty

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and or default with our knifes and knife blocks. You are also entitled to have the goods repaired or replaced if the goods fail to meet their intended purpose.

Additionally, we give a 10 year manufacturer's guarantee on our knives against defects from date of sale. No warranty is included on items that were given free of charge as a promotional offer or as a gift of good intention.

To claim, send proof of purchase and pre-pay the postage for the items to be returned. We advise returning your items via Australia Post as you can take out shipment registration insurance, to protect the products from the risk of theft, loss or damage during transit.

Schaffen reserves the right to refuse and accept any parcels that arrive ‘COD’ or have ‘More To Pay’ stamped on them. Any parcels received with these, will be deducted from your refund. Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods.

If you need to return or replace your product please email your details and that of your claim to [email protected].

Any products returned to us without the required information enclosed within the package and a returns approval authorized by our warranty claims assessor may result in a replacement or refund not being granted.