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COVID-19 IMPORTANT SHIPPING INFORMATION

Due to the current COVID-19 situation, we are experiencing an increased volume of online orders.

We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible. Our warehouse is open 24 hours a day, dispatching orders every business day, as we practice social distancing to ensure our staff are working safely and taking precautions.

With increased volumes of online shopping and additional safety measures, delays may be encountered on shipments as our delivery partner Australia Post also face numerous challenges presented by the pandemic. Such challenges include transporting all interstate parcels via motor vehicle, rather than by air which will take longer.

DELIVERY INFORMATION

Schaffen® offers shipping to all Australian postal addresses. At checkout you have the option of choosing either Sendle Couriers or Australia Post. Either option is FREE.

SHIPPING METHOD

We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected at a later time.

SHIPPING TIMEFRAME

All orders are processed and dispatched within 1 business day of the order being placed. Queensland, New South Wales, Victoria & South Australian orders take 5-7 working days for delivery. However orders made to other states or remote areas may take longer.