FREE SHIPPING FOR ORDERS OVER $100 | 10 YEAR WARRANTY

FAQ

Orders

How can I make a purchase?

Can I change the delivery address on my order?

The product I want is out of stock. Will you be getting more soon?

What do I do if I receive a faulty item or have a problem with my order?

Can I cancel my order?

Payments & Delivery

Is it safe to shop at Schaffen?

What methods can I use to pay?

What are your delivery costs?

How can I track my order?

What should I do if my order doesn't arrive?

Warranty & Returns

Do you accept returns for faulty items?

Do you accept returns for unwanted items?

How long do I have to return an item?

Do Schaffen products have a guarantee against defects?